Refund and Return Policy

RETURNS

Our policy lasts for 30 days. If more than 30 days have passed since your purchase, unfortunately we cannot offer refunds or exchanges.

To be eligible for a return, the item must be unused and in the same condition as when you received it. It must also be in its original packaging.

Certain types of products are non-returnable. For example, perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept returns of intimate or sanitary products, hazardous materials or substances, or flammable liquids or gases.

Other items that cannot be returned:

  • Gift cards

  • Downloadable software

  • Some health and personal care products

To complete your return, we require a receipt or proof of purchase.
Do not return your purchase to the manufacturer.

In some cases, only partial refunds are granted (if applicable):

  • Books with obvious signs of use

  • CDs, DVDs, VHS tapes, software, video games, audio cassettes, or vinyl records that have been opened

  • Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to an error on our part

  • Any item returned more than 30 days after delivery

REFUNDS (if applicable)

Once we receive and inspect your return, we will send you an email to let you know we have received the returned item. We will also notify you whether your refund has been approved or declined.

If approved, your refund will be processed and automatically credited to your original credit card or payment method within a few days.

LATE OR MISSING REFUNDS (if applicable)

If you haven't received your refund yet, first check your bank account again.
Next, contact your credit card issuer, as it may take some time for the refund to be officially reflected.
Next, contact your bank. Processing a refund usually takes some time.

If you have already completed all these steps and still have not received your refund, please contact us at the following address:
aleanestevez90@gmail.com

ITEMS ON SALE OR PROMOTION (if applicable)

Only regular-priced items are refundable. Unfortunately, sale or promotional items are not.

CHANGES (if applicable)

We only replace items that are initially defective or damaged.
If you need to exchange your item for the same product, please email us at aleanestevez90@gmail.com and send your item to the following address:

le closs de l'Échelle 11, Étrembières, 74100, France

GIFTS

If the item was marked as a gift at checkout and shipped directly to you, you will receive a gift card credit for the value of the returned item. Once we receive the returned item, a gift voucher will be mailed to you.

If the item was not marked as a gift at the time of purchase, or if the person who gave the gift received the order to give to you later, the refund will be sent to that person, who will know that you have returned the gift.

SHIPMENT

To return your product, you must send it to the following postal address:
le closs de l'Échelle 11, Étrembières, 74100, France

Return shipping costs are your responsibility. They are non-refundable. If you receive a refund, the cost of return shipping will be deducted from the refunded amount.

Depending on where you live, the time it takes to receive your exchanged product may vary.

If you are sending an item valued at over €75, we recommend using a tracked shipping service or insuring your shipment. We cannot guarantee that we will receive the returned item.